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How to reclaim your plex server

Posted August 24th, 2022    810   4   plex plex server claim

If for whatever reason your plex server is signed out of your plex.tv account and you no longer have access to your plex server, instead of re-installing the plex app (which most probably will cause you to lose your previous library paths and a full rescan will be needed once you re-add them, amongst other things), there is another, better and faster way (and without the above fuss in parenthesis). You just need to do the following in order to claim your plex server back ;

1) Connect to your seedbox via SSH.
You can also easily do so from your web browser too, without the need to remember ports etc. Just visit https://remote.seedboxes.cc/ from your favourite browser and enter your client area email and password (like you do with seedbucket).

You can also check our guide for that here

Once you input your credentials, select the seedbox from the list (if you have multiple seedboxes) that you wish to reclaim the plex server. You will automatically connect via SSH to that seedbox and the terminal will appear

2) Without leaving that tab, open another tab, navigate to https://www.plex.tv/claim/ and copy the new claim code for your plex

3) Return to your previous tab (with the terminal), and run the following two separate commands;

wget https://raw.githubusercontent.com/Rapiddot/tools/master/plex/reclaim.sh

bash reclaim.sh

4) You will be prompted for your claim code. Unfortunately some browsers doesn't support pasting from clipboard (via right-clicking), so you have to input the code manually. If you connected via SSH though (and not via your browser), you can directly paste it as usual

5) Go to your seedbox client area, in the seedbox details page, and then click on the "Installable apps" tab. Next to the Plex app, there is a "Restart" button, which restarts your plex server. Please restart your plex server. Then your plex server should be back online in a minute.

That was it!

NOTE: In case you proceeded with plex re-installation prior to seeing this tutorial, as said there is no point in reclaiming as you now have a brand new plex server. You'll just have to re-add your libraries, both for your seedbox and for your mount. If you followed the rclone mount installation guide in the past, the mount path will be automatically accessible at "/home/user/mounts/rclone/"

10 Comments

Rumpystiltskin
Rumpystiltskin

Did anyone get this to work? It doesn't ask for my claim code

boxfactor
boxfactor

@Rumpystilskin I'm having the same issue. It doesn't ask for my claim code either. I'm putting exactly what states to put

wget https://raw.githubusercontent.com/Rapiddot/tools/master/plex/reclaim.sh
bash reclaim.sh
but no dice. Are we missing a step here?

Okay I figured it out. Both command lines have to entered sepearately,
first >wget https://raw.githubusercontent.com/Rapiddot/tools/master/plex/reclaim.sh
then >bash reclaim.sh
after that it will ask for your claim code.

angoikon
angoikon
Staff

@boxfactor You are correct, these are two separate commands, I am updating the guide so it is more clear

Natalie
Natalie

Has anyone had any success re-claiming their Plex server? I followed everything and still no sign of my Seedbox on Plex. I have a support ticket open also!

Re-attempted and all working!

Boulevard
Boulevard

I cant seem to get mine working. I have tried out the steps by seperating the lines. Tried the claim code with the word "Claim" and without it. It doesnt seem to work. Please help

angoikon
angoikon
Staff

Please send us a ticket from your client area so our technicians can assist you.

Note: Avoid re-installing plex app. This means that you will lose your library paths and you need to add them back, so no point in using the script in the first place

Boulevard
Boulevard

Thank you the issue is now resolved.

GTXMike
GTXMike

Works great thanks! Lost access after pasword reset and managed to claim it myself without bothering customer service.

pao
pao

Worked like a charm. Thank you so much for the timely guide and for the super simple recovery script!

The browser terminal does support pasting, just not with Ctrl+V. Right mouse click. (Works for me on Mac, Chrome.)

Also, had no idea you had a web terminal interface. Very fancy.

MrQ
MrQ

Perfect! Used Putty and it's working like intended. Big thanks for this guide!