matches matches
Bookmark

Can't connect to seedbox or server via Filezilla

Posted March 22nd, 2020    292   0   filezilla error server

unfortunately I can´t connect to the seedbox via Filezilla, i.e. "421 Unable to read the indexed puredb file (or old format detected) - Try pure-pw mkdb".

Any ideas how to fix this or would it be solely in the hands of the admin?

Thanks!

2 Replies

angoikon
angoikon
Staff

Hello!
I believe this is something that our network technicians need to look so they can assist you with fixing that error.
Please open a support ticket from your client area, if you haven't done so already

Royce

Same problem for me started today. I've already raised a ticket.