blakvarm blakvarm
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Lost my authenticator app for mfa login

Posted November 30th, 2021    334   0   Lost my authenticator app for mfa login

How do i fix this for my account so i can reset it up?

Edit:

Email sent as requested. Thanks for your assistance

3 Replies

angoikon
angoikon
Staff
Accepted Answer

Hello!
Please send us an email to [email protected] , from your registered email address, requesting to disable the authenticator.

Hi angolkon, I have the same problem and sent an email to [email protected] 24 hours ago but have not received a reply or acknowledgement. I would greatly appreciate it if you could look into this. Thank you for your support.
I am informed that all tickets regarding 2FA are answered. If there was something wrong, please re-send an email to [email protected] from your registered email address requesting the 2FA to be disabled.
blakvarm
blakvarm

I lost my authenticator app, how do i reset my account so i can reset it upp?

blakvarm
blakvarm

Email sent to support, Thank you for your assistance