PLEX Stream Drops

Posted February 9th, 2020 847 0

Every now and then been getting PLEX stream, dropping.....where there is no connection....and my internet is working...just seems to go in and out.....get that annoying box "Lost connection" or something like that....has this been happening to anyone else? should I change a setting in PLEX?

angoikon

Staff

almost 5 years

Accept Answer

Hello!
This is most likely an issue with your ISP (unstable network or network malfunction / congestion).

I suggest you follow these instructions to test your real speed between our network infrastucture and your ISP. Run the speedtest while logged in and at the moment you are experiencing issues, reroute if there are low speeds (check the "average" column which corresponds to plex connection) and try streaming again.

You could also try another device (preferably wired connected to your router) and/or another media file to rule out any other possible cause.

If you still experience issues, please open a support ticket from your client area, including the speedtest link, so our technicians can assist you.

PLEX Stream Drops

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